PPG

You have been to the surgery as a patient, parent, carer or friend. Your experiences matter and you can bring different ideas to the surgery to help us treat patients better or to improve what we do in some way.

We meet at the surgery, but not too often. We know that you are busy, so we meet only a few times per year and hope that you can join us. If you can’t make meetings, then don’t worry – you can still be part of our virtual group.

A virtual group is a group of patients who would like to be part of the Patient Participation Group but prefer not to attend meetings. They get involved by completing surveys or writing down their suggestions instead. Information such as minutes of the PPG meetings and surveys will be shared electronically. It means that if you can’t make face-to-face meetings, are caring for someone and unable to leave them, or are working, you can still be kept informed, give your views and participate.

Your views are important and will be listened to. It may not be possible to act on every suggestion, but all feedback is very valuable. All patients' views will be discussed and where appropriate, we will work together on solutions.

If you would like to join the Canbury and Berrylands Surgery PPG please contact the surgery. 

In January 2025 our virtual Patient Participation Group (made up of 22 patients with a mix of demographics), completed a survey about the practice. There were 11 questions, some questions were multiple choice, while others gave room for members of our PPG to write suggestions and submit more lengthy feedback. 

We are really pleased with the outcome of this virtual PPG. It provided positive and constructive feedback as well as some good general insight into patients' thought patterns.

To read the full report, click here.