Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily.
A copy of the Complaints Procedure leaflet can be obtained at reception or by selecting the following link: Complaints Procedure Leaflet.
There is also a template form for you to send us regarding your complaint by selecting the following link: Complaint Form
If you wish to make a complaint and are not the patient involved, we will require the written consent of the patient to confirm that they are unhappy with their treatment and to confirm that they are happy for us to talk to you about it. You should ask them to complete a form which can be found by selecting the following link: Third Party Complaint Form
Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.
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